Swissotel Makkah - Mecca

King Abdel Aziz Endowment, Makkah, Mecca, Saudi Arabia, 21955show map
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room
Highlights
8
FabulousBased on  2174 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Saudi Arabia

Use Badge
Overview

Swissotel Makkah is a contemporary venue in Mecca close to a mosque and a tower. Built in 2011, the hotel is a combination of urban architecture and contemporary facilities.

This property is positioned in the center of Mecca. Mecca city center is 2 km away.

Jabal-al-noor is 19 km from the hotel and Muzdalifah is about 10 km away.

The hotel is located within 75 km distance of Taif airport.

Rooms

Swissotel Makkah provides accommodation in 1487 guestrooms fitted with complimentary Wi-Fi, central heating, television, a fridge and a speaker phone. Some rooms have the city view. Bathrooms come with a bathtub, a walk-in shower and towels.

Eat & Drink

There is a lobby for guests to enjoy their meal. The 24-hour restaurant provides fine meals. Signature drinks are offered in the café bar.

Services

Guests will enjoy using car rentals when exploring the sites of Mecca.

Relax

Swissotel Makkah also has cots and a kids' club for guests travelling with children.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Year renovated:   2012.  Number of floors:   43.  Number of rooms:   1487.

+ More- Less
Facilities
Wi-Fi
Parking
Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Outdoor dining area

Coffee/Tea in lobby

Restaurant buffet

Cafe

Food court

Shuttle

Free shuttle service

Fitness/ Gym

Exercise gym

Spa and relaxation

Jacuzzi

Massage

Spa & wellness centre

Sports & Fitness

  • Exercise gym

Services

  • Free shuttle service
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant buffet
  • Food court
  • Cafe
  • Bar/ Lounge area
  • Outdoor dining area
  • Coffee/Tea in lobby
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Secretarial service
  • Projector
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Kids club

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view
  • Landscape view
  • Haram view

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Turndown service
  • Dining table
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bath/ Shower
  • Hair dryer
  • Free toiletries
  • Bathroom telephone

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
+ More- Less
Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEAll children3 - 12 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less

Rooms and availability

+ More- Less
Location
  • Nearby
  • City landmarks
Zamzam TowerZamzam Tower400 ft
The Sacred Mosque (Masjid Al Haram)The Sacred Mosque (Masjid Al Haram)700 ft
Abraj Al BaitAbraj Al Bait400 ft
Safwah towerSafwah tower400 ft
Hajar TowerHajar Tower400 ft
Zamzam WellZamzam Well700 ft
Abraj Al Bait MallAbraj Al Bait Mall400 ft
Abraj Al-Bait TowersAbraj Al-Bait Towers100 ft MeccaSaudi Arabia
Black StoneBlack Stone1100 ft MeccaSaudi Arabia
Masjid TaneemMasjid Taneem3900 ftAl Hil
+ More- Less
King Abdullah Zamzam Water ProjectKing Abdullah Zamzam Water Project2.1 mi
Makkah MuseumMakkah Museum2.1 mi
Um AlQura UniversityUm AlQura University2.7 mi
Makkah MallMakkah Mall4.3 miKing Abullah Ibn Abdul Aziz Rd
Safa to MarwaSafa to Marwa7.3 miMakkah Madinah Road
Jabal-al-noor (Mountain of Light)Jabal-al-noor (Mountain of Light)11.3 mi MeccaSaudi Arabia
+ More- Less
Getting around
Airports
Taif (TIF)46.5 mi
Train
Al Haramin Train "Mina 1 Station‎"4.9 mi
+ More- Less
Reviews
7.6
FabulousBased on  2174  reviews
  • 4.6
    Guest rating

    The staff were unexperienced , unorganized and didnt seem to have any ides about what they are doing, there were no parking available( opposite to what mentioned in the website) and we had to pay another 30% of the room charge just for parking, we booked for 4 rooms and they gave us each one in separate floor!!!

  • 6.2
    Good

    Location

    Price, delay for some services

  • 5.8
    Guest rating

    We got a nice view at a fairly cheap price.

    The toilet was a bit "flooded". They seldom replenish the drinking water and coffee/tea and even after we request for it, they were reluctant to give and give a little only.

  • 7.4
    Very good

    The location and comfort The staff

    Few facilities were not upto the mark

  • 5.4
    Guest rating

    Rooms and bathrooms are too small Restaurant was at different building and beacuse the hotel was not fully ready which is not acceptable Breakfast was very poor and not good according to the franshise reputation, Juice from cartons not fresh, omlate was ready made and it was not good, selections were limited.

  • 10.0
    Exclusive

    The Staff were the most profisional and well trained staff each and every one, My room was Kaabah view and i loved it Loved the fact that u go through shopping mall to reach alHaram Food is good They got nesspresso Breakfast hall is amaaaaaazing with great arangments

    -the breakfast menue specially to hot food was as english food,scrambled eggs and red beens and i didnt really like it -u need to make sure which elevator to take -instruction to breakasft hall need more clearance and to add the floor at the posters -the shower faucet need stickers to indicate Hot/Cold -bathroom need floor mat/towel

  • 8.2
    Fabulous

    The Swissotel located in the Abraj Al Bait complex is very close to the Masjid al Haram and only a 5 minute walk from King Abdul Aziz Gate. The breakfast buffet was top class. The room was in as new condition, very spacious and clean.

    The bathroom and shower area was very small compared to other hotels that I have stayed at. For the money I paid I expected better quality toiletries and accessories to use.

  • 9.2
    Superb

    Staff very friendly, rooms are very clean, design is modern and nice, very close to the Haram.

    Hotel is not ready with food and beverages (minibar is empty and breakfast was served in a ball room or big hall in the adjacent hotel).

  • 7.4
    Very good

    Location of the hotel

    Breakfast hall is not yet ready the hotel uses one of the Fairmont hotel halls. The quality of food is really poor most of the food is for Indian & Asian . They repeat the same every day .hot dishes are bad also.

  • 8.8
    Superb

    It was a very nice stay in Swissotel, it's clean, new and well decorated hotel With friendly and cooperated stuff. The location is excellent and the view was wonderful.

    There is no parking for cars, my relative paid 400 SR for parking his car outside the hotel for one night!! Also they miss some of Swissotel details, for example you may find 2 bottles of water in some rooms and no water in the other one, also the fruit basket , coffee and slipers so they need to check these things in every room.

  • 8.2
    Fabulous

    No private car parking though it is mentioned in booking website

  • 8.8
    Superb

    Almost everything. The only problem is that the private parking is not yet opened so we had to park our car very far from the Hotel. Once the parking is opened, the hotel would be very excellent.

    Private parking is not yet opened. The breakfast buffet is held in different hall, probably because the hotel restaurant is not yet ready? Also the entrance of the hotel is kind of obscured.

  • 7.0
    Very good

    Clean hotel

    They are unable to turn the water heater on for the 2 days.

  • 5.4
    Guest rating

    Location was good and have access from the shopping mall

    Major issue with elevators where they need programming. Breakfast is in another hotel (Fairmount). In the corridor, outside the room there is beep sound you'll hear in your room every 15 seconds day and night. During our stay they had to turn off the wifi and tv for what they claimed 4 hrs but turned to be 7 hrs. I asked the reception where they did open this hotel, they said in Ramadan but they closed imminently after Ramadan, and now to reopened so I guess they still have lots of snag to take care of.

  • 5.0
    Guest rating

    location

    first thing they took so long for checking-in then they gave me the room card which was locked from inside and the guest came out and ask about what i want,It was so embarrassing for me and its an experience that i've never passed in any level or stars hotel and I was expecting an apology from them wich i didn't get any proper one because i was asking for it and simply they said sorry its not our mistake its the house keeping gave us the wrong information,then they gave me a tripple room wich was the wash basin drainage blocked, afterward they changed it to the final room wich was good apart from the bathroom floor wasn't clean(never been cleaned because the scale was so old) , shower drainage was blocked and I FOUND A USED TOOTH PICK UNDER MY PILLOW WHICH MEANS THEY DIDNT CHANGE THE SHEETS AFTER THE PREVIOUS GUEST so i called the room service person which he was cleaning another room in the floor and he admitted the mistake,coffee maker has only decaf capsules ,no drinking water in any form wether its free or not

+ More- Less
Highlights
8
FabulousBased on  2174 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Saudi Arabia

Use Badge
Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEAll children3 - 12 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Taif (TIF)46.5 mi
Train
Al Haramin Train "Mina 1 Station‎"4.9 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room
Cities nearby
  • Jeddah hotels - 68 km
  • Ta'if hotels - 55 km
  • Al Bahah hotels - 127 km
  • Al Hada hotels - 49 km
  • Dhahban hotels - 106 km
  • Rabigh hotels - 127 km
  • Obhor hotels - 79 km
  • Az Zahra' hotels - 74 km
  • Thuwal hotels - 121 km
  • Durat Alarous hotels - 105 km